What is your return or exchange policy?
Rest easy, we offer free exchanges and free returns for store credit.
All other returns for refund will be charged an 8% restocking fee on the returned product.
Please place your exchange or refund within 30 days from the date your order is placed at OluKai.com. Items must be in new, unused con...
Extended Holiday Returns & Exchanges
Kick back and relax this holiday season knowing your OluKai gifts come with an extended return and exchange period. Orders fulfilled from Nov. 1st through Dec. 25th can be returned or exchanged for free until Jan. 25th at olukai.com/returns.
As always, free shipping is included for all orders $1...
How do I return or exchange my order?
We offer two options for returning your items to us:
You can choose to drop your exchange off at a Happy Returns Return Bar location for the quickest option. 10 or more items will no longer be accepted at Return Bars.
Alternatively, we will provide you with a shipping label to print, and you can...
When will I receive my Refund, Exchange, or eGift Card Refund?
For fastest processing, use the Return Bar. As soon as they scan your QR code your return or exchange will begin processing:
You will receive your refund
If exchanging, your new order will begin processing
If returning for store credit, the eGift Card will be processed with your refund
If you el...
Can I return or exchange my gift?
We offer gift returns in the form of eGift Cards to use towards the purchase of any item on our website.
We do not provide direct gift exchanges. You will need to return your gift for an eGift Card and use it to purchase another item.
You will need two numbers to begin a gift return: